Shipping policy
At QUADRO, we want your order to arrive safely, clearly, and with the support you expect from the official U.S. QUADRO store.
Order Processing Times
Most in-stock orders are processed within 1–3 business days after you receive your order confirmation email.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Some larger items, high-volume periods, pre-order products, or special fulfillment situations may require additional processing time. If a product has a longer processing window, that information will be shown on the product page or communicated by our team.
You will receive a separate email notification as soon as your order has shipped.
Shipping Rates and Delivery Estimates
Shipping charges are calculated and displayed at checkout before you place your order.
We offer free shipping on selected orders within the contiguous United States. Alaska and Hawaii are excluded unless free shipping is shown at checkout.
If your order qualifies for free shipping, it will be displayed at checkout.
Delivery times depend on the shipping method, destination, package size, and carrier availability. Once your order has shipped, the carrier’s tracking information will provide the most accurate delivery updates.
Tracking Your Order
When your order ships, you will receive an email with a tracking number.
Please allow up to 48 hours for tracking information to become available after the shipping confirmation has been sent.
If you have not received tracking information or need help checking the status of your order, please contact us through the chat on our website or email us at:
Please include your name and order number so our team can help you as quickly as possible.
Shipping Destinations
Available shipping destinations are shown at checkout.
Shipping options, rates, and delivery estimates may vary depending on your location, product size, package count, and carrier availability.
For Canadian orders, additional shipping charges, import charges, customs fees, or other applicable charges may apply.
Packaging and Product Condition
QUADRO products are carefully packed for shipment. Because many QUADRO items are large, packages may shift during transit.
If your order arrives damaged or in unexpected condition, please contact us as soon as possible through the chat on our website or email us at:
Please include your order number and clear photos of the package and affected items so our team can review the situation and help find a solution.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please contact us right away.
Please include:
Your order number
A short description of the issue
Photos of the package
Photos of the affected items
Our team will review the issue and help determine the appropriate solution, which may include replacement parts, a replacement product, a return label, or another fair resolution.
Please do not return damaged items before contacting us. If the shipping box is damaged, take photos of the box and affected items first so our team can review the situation properly.
Lost or Delayed Packages
If your tracking information has not updated for several business days or your package appears to be delayed, please contact us through the chat on our website or email us at:
Our team will review the tracking information and help determine the next steps.
Returns and Refunds
Returns, refunds, exchanges, cancellations, damaged items, and missing parts are handled through our Refund Policy.
Please review our Refund Policy for full details before starting a return.
Questions
If you have any questions about shipping, tracking, delivery, or your order status, please contact us through the chat on our website or email us at:
We are here to help.